RETURN & REFUND POLICY
ANN FAY VALUES THOUGHTFUL CRAFTSMANSHIP, LIMITED PRODUCTION, AND CAREFUL QUALITY CONTROL.
PLEASE REVIEW THE FOLLOWING RETURN & REFUND POLICY BEFORE MAKING A PURCHASE.
BY PLACING AN ORDER THROUGH OUR WEBSITE, YOU AGREE TO THE TERMS DESCRIBED BELOW.
RETURN ELIGIBILITY
RETURNS MAY BE REQUESTED WITHIN 7 DAYS OF THE DELIVERY DATE.
TO BE ELIGIBLE FOR A RETURN, ITEMS MUST:
— BE UNWORN
— BE UNUSED
— BE UNWASHED
— BE IN ORIGINAL CONDITION
— INCLUDE ORIGINAL PACKAGING AND TAGS
— SHOW NO SIGNS OF DAMAGE OR USE
RETURNS REQUESTED AFTER 7 DAYS FROM DELIVERY WILL NOT BE ACCEPTED, EVEN IF THE ITEM REMAINS IN PERFECT CONDITION.
NON-RETURNABLE ITEMS
FOR HYGIENE AND LIMITED-PRODUCTION REASONS, THE FOLLOWING ITEMS ARE FINAL SALE AND CANNOT BE RETURNED:
— LINGERIE
— HOSIERY
— SOCKS
— SALE ITEMS
— ARCHIVE PIECES
— LIMITED RELEASE ITEMS
— CERTAIN MADE-TO-ORDER PRODUCTS
RETURN SHIPPING
CUSTOMERS ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.
ANN FAY IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR MISSING RETURN PACKAGES DURING RETURN TRANSIT.
WE STRONGLY RECOMMEND USING A TRACKED SHIPPING METHOD.
DAMAGED OR INCORRECT ITEMS
IF YOU RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY.
CLEAR PHOTO OR VIDEO EVIDENCE MAY BE REQUIRED.
DEPENDING ON THE SITUATION, ANN FAY MAY OFFER:
— A REFUND
— A REPLACEMENT
— STORE CREDIT
— ANOTHER APPROPRIATE SOLUTION
ALL SOLUTIONS ARE PROVIDED AT THE DISCRETION OF ANN FAY AND BASED ON THE SPECIFIC CASE.
REFUND PROCESS
REFUNDS ARE ONLY ISSUED AFTER THE RETURNED ITEM HAS BEEN RECEIVED AND INSPECTED.
IF APPROVED, REFUNDS MAY TAKE APPROXIMATELY 2–14 BUSINESS DAYS TO PROCESS DEPENDING ON THE PAYMENT PROVIDER OR BANK.
REFUNDS MAY BE ISSUED THROUGH:
— THE ORIGINAL PAYMENT METHOD
— STORE CREDIT
— ANOTHER AGREED SOLUTION
DEPENDING ON THE SITUATION AND CUSTOMER PREFERENCE.
REFUSED RETURNS
ANN FAY RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET OUR RETURN REQUIREMENTS.
THIS INCLUDES ITEMS THAT ARE:
— WORN
— USED
— WASHED
— DAMAGED AFTER DELIVERY
— MISSING TAGS OR ORIGINAL PACKAGING
— RETURNED AFTER THE 7-DAY RETURN WINDOW
IN SUCH CASES, THE ITEM MAY BE RETURNED TO THE CUSTOMER AT THEIR EXPENSE.
HANDMADE & LIMITED ITEMS
DUE TO THE NATURE OF HANDMADE, LIMITED, AND SMALL-BATCH PRODUCTION, SLIGHT VARIATIONS OR IMPERFECTIONS MAY OCCUR BETWEEN PIECES.
THESE DETAILS ARE CONSIDERED PART OF THE PRODUCT’S UNIQUE CHARACTER AND ARE NOT CONSIDERED DEFECTS.
CONTACT
FOR RETURN OR REFUND REQUESTS, PLEASE CONTACT:
annfayco@gmail.com
ANN FAY
